2. BUYING GUIDE
2.1 How to purchase
Making a purchase from wwwmyfamilysocks.com is very simple, just follow these
1. Select the product you like the most.
2. Display the product by clicking on it: you will be shown an enlarged photo
with other photos highlighting details of the product, its composition, sizes
available, reference and price.
3. Choose the size, the season and the number of units to buy and add the
item to the basket.
4. Next, you can choose to continue shopping or to process the order. If you
want to continue shopping, repeat the process but if you would like to
process your order, you need to register.
5. If you would like to delete an item from your shopping cart, you can always
remove it before you have processed the order.
6. Once you have entered your details, check they are correct and click on
7. Make sure the shipping and invoicing addresses are correct.
8. Select a payment method: Visa, Visa Electron, Mastercard or bank transfe
9. Confirm your order.
10. You will receive an email confirming your order once you have completed
the purchase.If you do not receive it at this point, you can contact us
2.2 Payment methods
At Myfamilysocks we accept the following payment methods: Visa, Visa Electron,
Mastercard or Bank transfer slip.
Once you have made your purchases, all the items you want to purchase will be
added to your basket and the next step will be to process the order and make the
To do it:
– Click on your shopping basket at the top right hand side of the page.
– Click on the button “Continue”.
– Fill in or check the contact information, the details of your order, the address to
which you want the order to be sent and the address to which the invoice is to be
– Enter your card details.
– Click on “Authorise Payment”.
By clicking on “Authorise payment” you are confirming that the credit card is yours
or that you are the legitimate holder of the gift card or credit card.
All data is transmitted in SSL encrypted form.For payment by Visa and Mastercard,
only SEC (Secure Electronic Commerce) transactions will be accepted. After
verifying that the card is attached to the CES system, the system will contact the
bank that issued the card so the buyer can authorise the purchase.When the bank
confirms its authenticity, the charge will be made on the card.Otherwise, the order
will be cancelled.
Credit cards are subject to validation checks and authorisation by the card’s issuing
institution, but if said issuer does not authorise the payment, we cannot be held
responsible for any delay or non-delivery and we cannot enter into a Contract with
If your card has been rejected it may be for one of the following reasons:
– The card may have expired. Make sure the expiry date on your card has not
– The limit of the card may have been reached. Check with your bank that the card
has not exceeded the amount allowed for purchases.
– Maybe some of the data entered is incorrect. Check that you have correctly filled
in all the necessary fields.
We ship worldwide.
Shipments to Spain take between 48 and 72 hours on working days. *(Baleares,
Canarias, Ceuta and Melilla up to 7 worling days)
Shipments abroad take between 5 and 15 working days.
Orders will be handled and shipped only after receiving confirmation of payment.
You can receive your order at the address you choose (never at a P.O. Box). The
shipping address can be different from the invoicing address.
If there is a return and/or change the cost of transport will be charged to the
customer unless if the products are defective or do not correspond to what the
2.4 Shipment of gifts
You can send your product as a gift, simply enter the details of the address you
want the product you are buying to be sent to as the shipping address and we will handle the deliver of your gift. Taxes and shipping charges will be added to the final amount and will depend on the number of units you buy.
We will endeavour to send the order with the product(s) listed in each Delivery
Confirmation prior to the delivery date set out in the Delivery Confirmation in question or, if no delivery date is specified, within 15 days from the date of the
However, delays may occur due to unforeseen circumstances.
If, for some reason we are unable to meet the delivery date, we will inform you of
this fact and give you the option to go ahead with the purchase, either establishing
a new delivery date or cancelling the order with full refund of the amount
paid.Please note, however, that we do not deliver on Saturdays or Sundays.
2.6 Undeliverable shipments
If, after two attempts we are unable to deliver your order, we will try to find a safe
place at which to leave it.We will also leave you a note telling you where your
order is and how to pick it up.
If you are unable to be present at the place of the order delivery at the appointed
time, we ask that you contact us to arrange the delivery on another day.
2.7 Returns and exchanges
Myfamilysocks offers you the possibility to change and/or return items purchased
online. Upon receipt of your order, you have 7 days to change and/or return any
Before sending back your order, please fill out our return form or contact us at:
The garments and their packaging must be in perfect condition. If you have not
contacted us before returning the goods and have not waited to receive the
authorisation number for the return Myfamilysocks reserves the right to deduct
the cost of the return from the agreed price.
If you want to exchange your garment for another model, please fill out our form
or contact us at: email@example.com In these cases the shipping costs are
borne by the customer.
If the requested item is not available, we will provide you with a refund.
If the product is in poor condition, it will be replaced by another item of the same
model or the same item repaired. The delivery time depends on the availability of
the new product or its repair. You will be informed immediately of the status of the
claim and you can decide whether to ask for a refund or to wait for the new
If you have received an incorrect or defective item, Myfamilysocks will bear the
shipping costs of the defective garment.
If it is a return, the cost of transport will be charged to the customer.
Only in the following cases will Myfamilysocks bear the return postage and
shipping (round trip) of the new article after checking the defect:
– If the size or colour of the model is not that requested by the customer.
– If you have received an incorrect or defective item.
– If we have sent you an incorrect product.
Once the return is approved (the items have to be in perfect condition) you will
receive a confirmation email telling you that the amount will be credited to your
account (which you must provide to us via email) in the coming days.Remember
that the payment to the credit card always depends on your bank.
If you need any clarification, you can go to firstname.lastname@example.org
Myfamilysocks reserves the right to refuse returns which have been communicated
or sent after the deadline, or garments that are not in the same condition in which
they were received.